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Frequently Asked Questions

If you have any questions about appointments, assessment and treatment services, confidentiality, referrals, fees or coverage, please refer to the different sections of the FAQs page. If you have further questions, please feel free to reach out to us by phone or email. 

Appointments and Wait Times

  • How do I make an appointment?

  • Is there flexibility with appointments?

  • Is there a long waitlist for an appointment?

  • Are appointments always during working hours?

Assessment Services

  • How are psychoeducational assessments useful?

  • What is a psychologist and how does it differ from a psychiatrist?

  • What is the difference between Neuropsychology and Psychology? What is a neuropsychologist?

  • What are common reasons for a neuropsychological assessment?

  • What does a neuropsychological assessment involve?

  • How do I know if my child needs a neuropsychological assessment?

  • How long do neuropsychology assessments take?

Neurosequential Model of Therapeutics™

  • What is the Neurosequential Model of Therapeutics?

  • What does the process look like?

Referrals, Fees, and Coverage

  • Do I need a referral from a physician?

  • Are your services covered by OHIP?

  • How much does it cost to see a psychologist, RSW, OT, and who pays for treatment?

  • Do you do phone or video treatment sessions?

  • What age groups are you licensed to assess and treat?

  • Do you offer crisis services?

Treatment Services

  • What kind of services do you offer?

  • What should I expect at my first appointment?

  • What is treatment/therapy?

  • When should you consider therapy?

  • What are the different kinds of therapy?

  • Do you offer therapy to children?

Goal Management Training™

  • What is Goal Management Training™?


  • What is confidentiality?

  • How does confidentiality work?

Cancellation and Arriving Late Policy

  • What is the cancellation policy? What if I miss an appointment?

  • What happens if I arrive late to an Appointment?


Tel. 226-212-4842

Fax. 226-212-4842


826 King Street North, Unit 17 Waterloo, ON, N2J 4G8

Monday - Friday: 9:00am - 5:00pm

Evenings: By appointment only

Weekend: By appointment only



Reach out using our contact form:


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